Industry-leading support to help you succeed

Our business platform, Mercury, was designed to make brokers' lives easier. But sometimes you need a bit of help with the platform. Luckily, we have an award-winning Support Team on hand and available through multiple channels, to help you get through any issues quickly and easily.

Rated #1 for CRM support

We understand that our business platform is only as good as the support we provide for it, which is why we're proud to have been rated number one for IT and CRM Support in the 2018 Brokers on Aggregators survey.

Ready to see what Mercury can do for your business?

Experience the power of Mercury for yourself. Book your free demo today and find out how Mercury can improve your business performance.

Book a free demo

Need some help with Mercury now?

Our help desk team are available five days a week and can be contacted directly through Mercury. Whether you're having trouble submitting a loan application or just want some advice about your workflow, our team are here to help.

Our Support Team are available via online chat through Mercury. You can also submit a help ticket via Mercury or browse our helpful articles on the Connective Wiki.

Always accessible, always responsive

  • 1,750 enquiries

    Our help desk team services an average of 1,750 enquiries per month, with a first-touch resolution rate of 96% and an overall satisfaction score above 98%

  • 99.9% satisfaction

    Customers who contact our help desk report a 99.9% satisfaction rate with the help they received.

  • 99.97% up-time

    Last year, Mercury achieved an incredible up-time percentage, and was only unavailable for less than 2.4 hours over the entire year.

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24/7 support through the Connective Wiki

Access support articles and tips anytime with our Connective Wiki. Find FAQs, templates, how-to articles, instructional videos and more. We have self-help articles covering all our products and services, from Mercury and Connective Asset Finance to Marketing Services and Connective Home Loans. Whatever your question is, you'll find an answer in the Wiki.

Visit the Wiki

Get started with Mercury today

Get access to the award-winning Mercury platform when you join Connective. Improve your efficiency and save time with our powerful business platform designed to help you achieve more, every day.