AI is already transforming the way brokers operate. It powers document processing, speeds up policy searches, and helps keep client communications personal. The question is no longer if you should use AI – it’s how you use it safely and effectively.
The message is clear: your business reputation depends on who and how you validate AI outputs. Tools can draft, suggest and automate, but the responsibility to check the quality and accuracy of the output always rests with you.
The AI tools that will really make a difference are the ones you barely notice. Instead of flashy features, it’s the embedded intelligence: lodgements that flow more smoothly, follow-ups that happen automatically, and compliance that’s easier to manage. These are the tools that will really reshape broking day-to-day.
When used well, AI gives you back the time to focus on what matters most – your clients. Imagine finishing a client meeting and having all the follow-up tasks already captured and scheduled. Or searching lender policies and receiving fast, reliable answers grounded in real criteria instead of wasting time combing through documents.
AI can also help you see opportunities you might otherwise miss. With the right insights, you can spot when a client is ready to refinance, upgrade their car, or expand into commercial lending. Instead of reacting to client needs, you’ll be able to be proactive about them, building loyalty and growing your portfolio.
And then there’s communication. With AI handling the time-consuming work of drafting personalised updates, check-ins and newsletters, you can stay present with clients between transactions without adding to your workload.
Of course, technology only helps if it’s considering security and privacy, strengthening compliance and client confidence. We’ve put strong guardrails in place to make sure your data (and your clients’ data) is protected.
All broker data in our Mercury Nexus CRM is ring-fenced, meaning your information is never shared with other brokerages. We keep data housed on Australian shores and have designed systems to control not just where it’s stored, but how it travels. When AI is used to process information, we anonymise data, so personal details are never exposed. Mercury Nexus ensures your clients’ data is protected, encrypted, and never used without consent - built on the same high regulatory and ethical standards that guide every broker.
These safeguards mean you can explore new ways of working without putting your reputation -or your client personal information, at risk. Connective has created an AI Dos and Don’ts guide for brokers to use, that every business can adapt and build upon (visit our ebook page to download now!)
We’re embedding AI into the places brokers feel the most pressure. Built in partnership with broker feedback, led with our finger on the pulse in worldwide AI developments, and integrated with compliance, marketing and lending processes.
We’re moving Mercury Nexus from a deal-first to a client-first view, so you can see portfolios, assets and life-stage changes at a glance. This makes it easier for AI to highlight repricing opportunities and diversification paths. And we’re developing lodgement agents smart enough to populate lender portals on your behalf – even when labels and formats don’t line up.
Looking further ahead, we’re building conversation-driven automation using voice mode, where AI captures the key actions in a client chat, sets up follow-up tasks, and prepares compliant communications – leaving you to simply confirm and send.
Every step is guided by the same principle: giving brokers more time with clients, more confidence in compliance, and more control over their business.
AI will never replace the human touch that defines broking. But when paired with strong systems and safeguards, it can take the grind out of your day and give you the freedom to focus on what you do best: helping clients achieve their goals.
We’re building practical, future-ready tools that let brokers embrace AI with confidence, as the business partner that brokers can’t imagine doing business without.
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