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We can't wait for you to join Connective

We have created this resources list to help you get all your documentation together for your Connective application and other industry information you might require.

Industry body

It is a requirement that when you join Connective you are also a member of an industry body. There are two options that are available:

Please note that your MFAA/FBAA membership can be pending, however it is a requirement for most of our lenders for you to have this industry membership.

If you require assistance with joining industry bodies, here are some contacts to help you.


Zarko Jokic, NSW/ACT Business Development Manager
D: 02 8905 1318 | M: 0403 941 201 | E:


Leah Renwick, FBAA National Business Development Manager
T: 1300 130 514 | E:

Letter of intent

If MFAA/FBAA require a letter of intent, please reach out to your Connective State Manager and they can organise this for you. You just need to provide the following information to them:

  • Full name
  • ABN or ACN
  • Company name
  • Full name of loan writers to be listed on the Schedule of Representatives
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Australian Financial Complaints Authority (AFCA) – external dispute resolution

Click here for the application form for AFCA.

For Credit Representatives, complete the online application form on this website and you may need Connective’s AFCA membership number – 45625.

Directors and employees of a corporate entity are covered under a company AFCA membership as long as the licensee (Connective) completes the sub-authorisation correctly with ASIC and obtain employment letter and evidence of directorship. Contractors are not covered under a company membership in any case therefore they would be required to obtain AFCA membership in their individual name.

Professional indemnity

Members can obtain insurance through Connective’s group insurance policy, brokered by Insurance House.

Your professional indemnity insurance policy should cover not only your business, but also any principal, employee, director, partner or related entity whilst acting within the scope of credit assistance duties.

Your policy must include:

  • $2 million per claim
  • $6 million in aggregate
  • 84 months runoff cover

This is a very quick efficient and easy way to apply for your PI & PL insurance policies, and you can pay online. If you pay by credit card, your policy documents will be emailed to you from the website within 20 minutes.

Just a couple of helpful hints: your business activities will be mortgage and/or finance broking. For the following two questions please answer NO:

  • Does your business or do you personally instruct solicitors to prepare mortgage documentation: NO
  • Does your business or do you personally obtain Lenders Mortgage Insurance approval: NO
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M3 anti-money laundering certificate

Please find below websites of training bodies who offer this course online:

Police report and credit check

As you need to provide a police report and credit check there are a number of suppliers that we accept from.

Requirements for these are:

  1. Police reports from the below list, not older than 6 months old
  2. Credit reports from Equifax or CV, not older than 1 month old from the date your member application was submitted
  3. Bankruptcy check not older than one month old, which is normally included in the Equifax and CV credit reports. If the bankruptcy search is not evident on these reports, an individual bankruptcy will be requested. This can be ordered via AFSA instantly for $19.

Accepted police checks:

Accepted credit checks: