August 29, 2025

From burnout to breakthrough: How one broker transformed his business with Mercury Nexus

Burnout nearly pushed Dave Hirst to the brink. His brokerage, Pandanus Finance, was drowning in admin and clunky systems, and the business he’d built was starting to unravel. Then he discovered Mercury Nexus. By building customised workflows, Dave slashed hours off every deal, rebuilt his business into a streamlined operation and rediscovered the passion that first drew him into broking.

The challenge

When Dave Hirst from Pandanus Finance left his teaching career to become a mortgage broker, he brought with him a passion for education and efficiency. Within a few years, he had scaled his brokerage to a team of five brokers and two admin staff. But behind the growth, cracks were forming. Without a solid system or clear processes, the pressure mounted. Burnout hit hard and staff began to leave. And Dave watched, helplessly, as the business he’d worked so hard to build started to fall apart.

“I was working harder than ever, but everything felt chaotic. Leads were slipping through the cracks, admin was piling up, and I knew something had to change.” - Dave Hirst

That change came in the form of Mercury Nexus.

The solution

The result

After trialling multiple aggregator platforms and CRM systems, Dave landed on Mercury Nexus, not just for Connective's reputation, but because Mercury Nexus offered the flexibility to customise workflows in a way that truly fit his business. Through the customised workflows he’s built in Mercury Nexus, Dave now saves an average of 3 hours per deal, sometimes even more on complex cases. By streamlining and automating key processes, he was able to outsource the bulk of his admin to the platform, dramatically improving efficiency. The result? A leaner, more profitable business, and a broker who’s far less stressed and more in control.

Why Mercury Nexus?

Mercury Nexus is Connective’s all-in-one digital platform designed specifically for brokers. It’s more than just a CRM - it’s a productivity engine that helps brokers streamline workflows, automate tasks, and deliver standout client experiences. For Dave, the platform offered a lifeline. He rebuilt his business from the ground up using the platform's customisable features to eliminate inefficiencies and regain control.

Ready to see Mercury Nexus in action?

If you’re a broker looking to simplify your operations, reduce admin, and grow your business with confidence, Mercury Nexus could be the solution you’ve been searching for.

Book a demo today to see how Mercury Nexus can transform your workflow!

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