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What’s your plan for 2013?


It’s that time of the year again. Time to help those last few clients who have purchased property recently and the ones who need to refinance before the market quietens down. It will be worth letting your clients and referrers know when you will be available during the holiday period and how to contact you (or who to contact) while you are away.

Before you take a break, put a plan in place for next year.

  • What goals are you trying to reach?
  • What specific areas of your business need improvement?
  • Review your long-term plan (Business Vision) and identify what else needs to happen next year to make that a reality.

If you haven’t done so already, survey a selection of the clients you helped in 2012 and find out what they liked most about your service and what improvements they would like to have seen. You can do this yourself by phone with the genuine intent of ‘client care’ (not a sales call).

Going back to my last article on ‘The Business Premiership’. How are you going to create a competition for your business to win next year? How will you define a ‘top 8’ result? What will it take for you to win the premiership? More referrers? More effort? Better service? More services?

Whatever you believe it will take to achieve an outstanding result, you have to commit to implementing.

Best wishes in business for 2013. We are here to help you.

Doug Mathlin
FrontRunner Consulting Group