Guidance on income, serviceability and customer conversations

April 17th, 2020

For new home loan applications, understanding a customer’s financial position, foreseeable changes and documenting these conversations has never been more important.

NAB is open for business and will continue to support customers, however we must continue to meet our responsible lending obligations while doing so.

There are considerations for serviceability in addition to NAB’s standard lending criteria and application process that must be covered in every application submitted on or after Monday 20 April 2020

More Info