Best interests duty education hub

Download the best interests duty (BID) guide and complete our BID certification.*

6 education modules to help you prepare for the BID

  • 1

    1. Best interests duty 101

    Learn what BID is, why it’s being introduced, when it applies, who it applies to and the key principles involved.

    Available now
  • 2

    2. How to prepare your business for BID

    Learn how to prepare your business with our checklist, educate your clients and ensure you have a suitable lender panel.

    Available now
  • 3

    3. A step by step guide to acting in your customers’ best interests

    Learn how to accurately gather and present BID-compliant information and recommendations to your customers.

    Available now
  • 4

    4. Understanding the conflict priority rule

    Learn what the conflict priority rule is, how it applies to you, and what steps you need to take to comply.

    Coming soon
  • 5

    5. Understanding conflicted remuneration

    Learn how conflicted remuneration is being applied to prohibit reward structures that may influence advice to customers and clawback provisions.

    Coming soon
  • 6

    6. Best interests duty in practice

    See real-world examples of how best interests duty can influence how you work with customers from January 2021.

    Coming soon

Get in touch with our Compliance Team

If you need help getting your business best interests duty ready get in touch with our Compliance Team now.

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Resources

  1. Customer loan product fact sheets
  2. Hayne Royal Commission Response - Protecting Consumers: Legislation and Explanatory Memorandum
  3. Hayne Royal Commission Response - Protecting Consumers (Mortgage Brokers) Regulations and Explanatory Statement
  4. Regulatory Guidance 273 Mortgage Brokers - Best Interests Duty Regulatory Guidelines

1. Best interests duty 101

Learn how to prepare your business with our checklist, educate your clients and ensure you have a suitable lender panel.

Access module 1 resources

2. How to prepare your business for BID

In this module you'll learn how to prepare your business, educate your clients and ensure you have a suitable lender panel.

Access module 2 resources

3. A Step by step guide to acting in your customers’ best interests

In this module, we give you a step by step guide to acting in your customers' best interests.

Access module 3 resources